From a user perspective, only one question matters in daily use: is my internet connection working? A single multi-color indicator communicates this clearly. Aligning this with internal expectations required strong advocacy. Product management and engineering initially pushed for multiple front-facing LEDs to express technical capability. The risk, however, was a visually intrusive device, often leading users to hide it from view. Through ongoing discussion and clear argumentation, the solution evolved: a single, user-facing LED for essential feedback, while additional indicators were moved to the back.
What began as a point of friction became a defining feature, reinforcing a calm, unobtrusive product experience now used
as a key selling point.